Service Advisor

About the Role

As a service advisor at Bradys Cavan, you will be the primary contact for customers, navigating them through vehicle service and repairs with precision and detail. You will play a key role in upholding the highest standards of customer care and satisfaction by coordinating with the workshop team to ensure productivity.

Key Responsibilities

• Greet customers professionally, assess and understand their vehicle needs and manage intake, drop off and collection.
• Schedule service appointments across phone, email or walk-ins
• Liaise with technicians to translate customer concerns into results focused work orders and communicate updates appropriately.
• Explain service findings, estimates and timelines to customer in clear and appropriate language.
• Prepare estimates, generate invoices, process payments, encourage upgrades to vehicles and finalise job cards and records.
• Recommend additional services (e.g. maintenance plans, parts upgrades) in support of customer wellbeing.
• Handle customer queries and feedback in a solution-focused manner.
• Ability to work within a team and in collaboration with other departments to coordinate successful service delivery. (parts, warranty, reception, sales)
• Capture and relay customer feedback to drive service improvement efforts

What We Are Looking For

Essential

• Exceptional communication, interpersonal and presentation skills.
• Strong organisational skills with an ability to manage schedules, prioritise workloads and multitask efficiently, particularly in busy settings.
• Comfortable interpreting basic automotive service concepts and display a commitment to acquiring new knowledge and skills around this.
• High level of proficiency in Microsoft Excel, Word and Outlook.
• Ability to receive information, take directions and a willingness to learn.

Desirable

• At least 2 years in a similar customer facing role within the motor industry is preferred but not essential.
• Proficiency in Dealer Managements Systems (Autoview)

Perks & Benefits

• 21 days Annual Leave
• Company Pension Scheme
• Bike to Work
• Career Progression Opportunities

How to Apply

Please email your CV and a cover letter to recruitment@bradyscavan.ie